Privacy Policy
Last Updated: September 15, 2025
1. Introduction
MetaFleet, Inc. ("MetaFleet," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our emergency repair software platform and related services (collectively, "Services").
This Policy applies to all users of our Services, including repair shop owners, employees, and their customers. By using our Services, you agree to the collection and use of information in accordance with this Policy.
If you have questions about this Privacy Policy or how we handle your data, please contact us at privacy@metafleet.ai.
2. Information We Collect
2.1 Business Account Information:
- Account information (company name, address, company logo)
- Billing and payment information (credit card details, billing address, banking information)
- Service locations and operational hours
- Pricing structures (labor rates, parts margins, fees, surcharges)
2.2 User Profile Information:
- Employees profile information (name, email address, phone number)
- Employee profiles (name, email, phone, role, permissions, employment details)
2.3 Communications Data
- Support tickets and communications with our team
- Call recordings with MetaFleet team
- Call recordings between Customers and Business Accounts
- In-app messages and notifications
- Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We also automatically collect certain information when you use our platform:
- Technical data (IP address, browser type, device information, operating system, pages visited)
- Device information
- Location information (with your consent)
- Usage analytics (pages visited, features used, time spent, click patterns)
- Performance and diagnostic data
3. How We Use Your Information
3.1 Service Delivery
- Provide, maintain, and improve our services
- Facilitate communication between shops and customers
- Manage user accounts and access controls
- Analyze usage patterns and optimize platform performance
3.1 Business Operations
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Develop new products and services
- Provide customer support and technical assistance
- Conduct quality assurance and testing
3.2 Marketing and Communications
- Send marketing and promotional communications (with your consent)
- Prevent fraud and ensure platform security
- Conduct surveys and gather feedback
3.3 Legal and Security
- Comply with legal requirements and industry regulations
- Protect the rights, property, and safety of our company and users
- Personalize your experience
4. Sharing of Information
Service Providers and Partners
We may share your information with:
- Cloud hosting providers (AWS)
- Analytics and monitoring services
- Business partners with your consent
- Customer support and communication tools (Hubspot, etc.)
- Integration partners (FleetNet)
Business Purposes
- With your customers as necessary to facilitate repairs and services
- In response to legal process, court orders, or regulatory requirements
- To protect the rights, property, and safety of FleetMind and others
- In connection with a business transaction such as a merger or acquisition
Data Controller vs. Processor
For repair shop customer data, we act as a data processor on behalf of repair shops (data controllers). Repair shops remain responsible for their customers' data privacy rights.
5. Data Security
Security Measures
We implement appropriate technical and organizational measures to protect the security of your personal information, including encryption of data in transit and at rest; access control and one-time passcode authentication. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Data retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Third-party services
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Data Breaches
In the event of a data breach, we will notify affected users and relevant authorities within the timeframes required by applicable law.
6. Your Rights and Choices
Access and Control
You may:
- Access, correct, or update your account information
- Export your data in commonly used formats
- Request us to delete your account and associated data
- Restrict or object to certain processing activities
Regional Rights
Depending on your location, you may have additional rights, eg. right to know and delete under CCPA (California) and other applicable privacy laws.
Exercise rights
You may exercise your rights by contacting us at privacy@metafleet.ai, and we will respond to requests within 2 business days. You can update your account information directly through your account settings or contact us for assistance
Data retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Third-party services
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the platform prior to the changes becoming effective.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
MetaFleet, Inc.
601 21st Street, Suite 300
Vero Beach, FL 32960
Email: privacy@metafleet.ai
Phone: (888) 264 3163