# MetaFleet

> MetaFleet is AI-native shop management software for mobile and in-shop diesel and heavy-equipment repair businesses in the United States. It runs the job from the first call to the paid invoice: phones and call scoring, dispatch, technician work in any phone browser, Team Chat, shift scheduling, digital inspections, preventive maintenance, invoicing and payments, parts inventory, and QuickBooks Online sync.

Key facts:
- Company: MetaFleet Inc., based in Vero Beach, Florida. Serves diesel and heavy-equipment repair shops in the United States.
- Built for any mobile diesel, roadside, reefer, towing or heavy-equipment repair shop, including shops with bays and service trucks, and owners running more than one brand under one account.
- AI writes clean repair lines from shorthand notes with suggested labor hours (parts are added by the shop), reads VINs, plates, odometers and vendor receipts from photos, scores recorded calls, and explains each dispatch pick in plain English. The dispatcher keeps the final say.
- Technicians use MetaFleet in the browser on any smartphone today. Native iOS and Android apps are coming in Q4 2026.
- Integrations: QuickBooks Online, Stripe (card and ACH), FleetNet (ServiceHub), and ChatGPT, Claude and Perplexity via a custom connector (Model Context Protocol).
- Built-in labor guides are coming soon. MetaFleet does not connect to MOTOR or Mitchell 1 today.
- Not a fit if: you run a light-duty auto shop, you need built-in labor guides today, or you want a native mobile app before Q4 2026.
- Pricing is shared on a walkthrough. Phone: (838) 438-6382. Email: contact@metafleet.ai.

## Solutions
- [Diesel repair shop software overview](https://www.metafleet.ai/solutions): the four product areas and how they fit together
- [Mobile dispatch](https://www.metafleet.ai/solutions/mobile-dispatch): call handling, best-fit tech offers with drive-time ETAs, jobs, FleetNet
- [Inspections and preventive maintenance](https://www.metafleet.ai/solutions/inspections-preventive-maintenance): digital inspections from your PDF form, PM programs, reminders, customer portal
- [Billing and payments](https://www.metafleet.ai/solutions/billing-payments): estimates, after-hours rates, taxes, late fees, Stripe, QuickBooks Online
- [Parts and inventory](https://www.metafleet.ai/solutions/parts-inventory): warehouses, bins, service truck stock, cross-references, purchase orders from receipt photos
- [AI diagnosis](https://www.metafleet.ai/solutions/ai-diagnosis): repair lines from shorthand notes and an AI assistant for techs
- [Call analysis](https://www.metafleet.ai/solutions/call-analysis): recorded, transcribed and scored calls on the built-in phone system

## MetaFleet in Action (product videos)
- [MetaFleet in Action](https://www.metafleet.ai/in-action): short MetaFleet product videos on a demo account, one part of the work each
- [Dispatch, from the first call to the paid invoice](https://www.metafleet.ai/in-action/dispatch): a dispatcher's morning on one board: her typed notes become repair lines, rules rank the techs and auto-assign the best fit while AI explains the pick, the customer approves the estimate from a link and the office sends the invoice with a pay link
- [The tech app in 1:45](https://www.metafleet.ai/in-action/tech-app): a tech runs a whole road call from one screen: the job, the VIN read from a photo, an AI write-up of his notes and a parts receipt turned into a purchase order
- [Parts and inventory, every part accounted for](https://www.metafleet.ai/in-action/parts): one brake chamber from a warehouse shelf to the tech's truck to the invoice: every shelf and truck in one list, Parts Watch finds the closest stock, a receipt becomes a purchase order the office checks, blind cycle counts on the tech's phone show what's missing
- [Billing and payments, do the work and get paid](https://www.metafleet.ai/in-action/finance): a week of a repair shop's money: a card hold before the truck rolls for cash-on-delivery card customers (held, not charged), invoices built from the work with the hold applied and a pay link for the rest, terms per customer shown before a request is sent and printed on every invoice, one statement and one payment for many orders, late fees that wait for a review, refunds and credits recorded in QuickBooks, and a nightly QuickBooks check that leaves anything it isn't sure about for a person
- [The customer's side, your customers in the loop](https://www.metafleet.ai/in-action/customer): one truck's day from the fleet manager's side in the customer portal: she asks for a repair, PM or an inspection, or a tow when the shop offers towing, sees the shop's terms before she sends it, gets status texts the shop doesn't type (to people who opted in), asks questions in a text chat on the order, approves the estimate line by line when the shop needs her okay, confirms her Net 30 invoice and books the next PM with up to three dates for the shop to confirm
- [The AI on one road call, everything that matters in focus](https://www.metafleet.ai/in-action/ai): one job with the AI doing the typing: the dispatcher types the driver's complaint as he said it and the AI splits it into one repair line per problem (his words kept), the tech asks the AI Assistant about a photo of a corroded plug and it walks him through what to check (it already knows the truck and the job, and it doesn't write to the job), his shorthand reaches the office in plain English with his words kept, a parts receipt fills in the office's purchase order for a person to check and create, the invoice spells out the work in plain words, and that evening the owner asks Claude how the job went and books the tech a recheck through the MetaFleet connector (within his permissions, changes logged)

## Who it's for
- [Use cases](https://www.metafleet.ai/use-cases): mobile diesel repair, heavy equipment, towing plus repair, fleet maintenance contracts, more than one brand
- [Mobile reefer repair software](https://www.metafleet.ai/mobile-reefer-repair-software)
- [Diesel repair software for growing shops](https://www.metafleet.ai/diesel-repair-software-for-growing-shops)

## Integrations
- [All integrations](https://www.metafleet.ai/integrations)
- [Ask your shop from ChatGPT, Claude or Perplexity](https://www.metafleet.ai/ask-your-shop): setup, what you can ask, permissions and safety

## Comparisons
- [Fullbay alternative](https://www.metafleet.ai/fullbay-alternative)
- [ShopView alternative](https://www.metafleet.ai/shopview-alternative)
- [Shopmonkey alternative](https://www.metafleet.ai/shopmonkey-alternative)
- [All comparisons](https://www.metafleet.ai/compare): MetaFleet, Fullbay, ShopView and Shopmonkey side by side, with sources

## Company
- [About MetaFleet](https://www.metafleet.ai/about): our story, how we build, our core values
- [What we've shipped](https://www.metafleet.ai/whats-new): dated release log and what's coming in Q4
- [Book a demo](https://www.metafleet.ai/demo)
- [Contact](https://www.metafleet.ai/contact)
- [Careers](https://www.metafleet.ai/careers): how we work and open roles

## Guides
- [DOT Inspection Requirements, DVIRs and PM Programs: A Guide for Shops and Fleets](https://www.metafleet.ai/resources/dot-inspection-requirements-dvirs-preventive-maintenance): What federal rules ask of a shop that inspects and maintains trucks, whether you serve fleets or run a fleet's own shop: who can perform and sign the annual inspection, what the report must contain, how DVIR repairs are certified, how long records are kept, and how to build a PM program, with every rule tied to its eCFR section.
- [Parts Markup and Inventory for Diesel Repair Shops: The Complete Guide](https://www.metafleet.ai/resources/diesel-repair-shop-parts-markup-and-inventory): A 30% markup is a 23.1% margin, and parts money leaks after the sale too. How heavy-duty shops price parts with a matrix and fleet cost-plus, and keep inventory, cores and service-truck stock from tying up cash.
- [How Diesel Repair Shops Get Paid Faster](https://www.metafleet.ai/resources/how-diesel-repair-shops-get-paid-faster): Where the days go between the last bolt and the bank, and the habits that close each gap: invoicing before the truck leaves, approvals in writing, easy payment, fleet terms and a weekly collections routine.
- [How to Choose Diesel Repair Shop Software: A Buyer's Checklist](https://www.metafleet.ai/resources/how-to-choose-diesel-repair-shop-software): A buyer's checklist for diesel and heavy-equipment repair shops: 12 questions to ask any shop software, why each one matters, what a good answer looks like, and how to test it on a real job.
- [Emergency Diesel Repair Dispatch: The Complete Guide](https://www.metafleet.ai/resources/emergency-diesel-repair-dispatch-guide): Breakdowns don't happen 9 to 5. Here's how to run emergency and roadside diesel dispatch from first ring to paid invoice - answering live, triaging fast, sending the right tech - and the numbers (downtime cost, first-time fix, response time) that tell you how you're really doing.
- [Diesel Repair Shop Profitability: The Complete Guide](https://www.metafleet.ai/resources/diesel-repair-shop-profitability-guide): Most diesel shops are busy but not profitable. Here's the complete guide to the levers that move the needle: your effective labor rate and billable-hour efficiency, parts margin, pricing, the hidden profit leaks, and the numbers to watch every month.
- [How to Keep a Fleet Maintenance Contract: The Retention Playbook](https://www.metafleet.ai/resources/how-to-keep-a-fleet-maintenance-contract): How a shop keeps a fleet account through renewal: a monthly scorecard, a quarterly review, the 49 CFR 396 records and a renewal that raises your price.
- [How to Win Fleet Maintenance Contracts: The Playbook](https://www.metafleet.ai/resources/how-to-win-and-keep-fleet-maintenance-contracts): Winning a fleet maintenance contract is a proposal-and-trust problem. Here's the playbook: what fleet decision-makers actually buy, how to get your shop contract-ready, the seven-part proposal that closes, and how to price it so you win the account and still make money.
- [How to Start a Mobile Diesel Repair Business: The Complete Guide](https://www.metafleet.ai/resources/how-to-start-a-mobile-diesel-repair-business): Everything it takes to go from diesel tech to open for business: certifications, licensing, insurance, real startup costs, pricing, and how to land your first fleet account, with 2026 numbers you can plan around.
- [Repair Workflow Automation for Growing Diesel & Heavy Equipment Shops](https://www.metafleet.ai/resources/repair-workflow-automation-for-growing-diesel-heavy-equipment-shops): At 1-2 techs, you can run the whole shop out of your head. By tech #3 or #4, that breaks. Here's how to automate the workflow that actually matters - without losing the human touch.
- [AI Dispatch Software for Emergency, Diesel & Heavy Equipment Repair](https://www.metafleet.ai/resources/ai-dispatch-software-for-emergency-diesel-heavy-equipment-repair): MetaFleet's AI dispatch software takes the chaos out of emergency, mobile diesel, and heavy equipment repair by turning calls into jobs, auto-assigning the best-fit tech, and keeping everyone in the loop from first ring to paid invoice.
- [Mobile Repair Software for On-Site & Roadside Diesel/Heavy Equipment](https://www.metafleet.ai/resources/mobile-repair-software-for-on-site-roadside-diesel-heavy-equipment): Running a mobile diesel operation is brutal when everything lives in calls, texts, and memory. Here's the software stack purpose-built for on-site and roadside repair.
- [How to Hire Mobile Diesel Technicians: 10 Interview Questions That Actually Work](https://www.metafleet.ai/resources/how-to-hire-mobile-diesel-technicians-10-interview-questions-that-actually-work): Ten interview questions for mobile diesel techs, each with what to listen for: green flags, red flags and the shop value it tests.
- [Managing Technicians Without Micromanaging: A Guide for Shop Owners](https://www.metafleet.ai/resources/managing-technicians-without-micromanaging-a-guide-for-shop-owners): Micromanaging feels like control - but it actually creates more problems than it solves. The shops that run smooth don't hover. They build systems, habits, and communication that give visibility without breathing down anyone's neck.
- [Why Tribal Knowledge Is Killing Your Shop's Growth (And How to Fix It)](https://www.metafleet.ai/resources/why-tribal-knowledge-is-killing-your-shops-growth-and-how-to-fix-it): Most diesel shops hit the wall around tech number three or four. Verbal updates and sticky notes don't scale. Here are three systems that create clarity without killing the operator-led culture.
- [What Breaks When You Hire Tech #4](https://www.metafleet.ai/resources/what-breaks-when-you-hire-tech-4): When it's just you, you know where every job stands. Add a buddy and you can still keep track. But once you hire your third or fourth technician, cracks appear fast. Here's what gives - and how to get ahead of it.

## FAQ
- What is MetaFleet? Shop software for mobile and in-shop diesel and heavy-equipment repair that runs dispatch, inspections, preventive maintenance, billing and parts in one system, with AI that does the typing.
- Who is it for? Any diesel or heavy-equipment repair shop in the US, from a single service truck to owners running several brands.
- Does it work with QuickBooks? Yes. Invoices, bills and purchase orders flow to QuickBooks Online, payments sync both ways, and the parts catalog syncs both ways.
- Is there a mobile app? Techs use MetaFleet in any phone browser today. Native iOS and Android apps are coming in Q4 2026.
- How much does it cost? Pricing depends on how your shop runs and is shared on a walkthrough.

## Optional
- [Free shop tools](https://www.metafleet.ai/tools): calculators, scorecards and field guides for diesel and heavy-equipment shops
- [FAQ](https://www.metafleet.ai/faq): every question shops ask about MetaFleet, answered